Jira Service Management

{"xsrfToken":"d28043b772ac976fe133b0bf97cb830c1650d129_lout","branding":{"id":"4","key":"loyalty","name":"VIP & Rewards App Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/832a75c1-4cba-4f9a-8582-c5840d6e63c3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYmQzNTFiNS1iMTdkLTQ5MTItOWM4Yi05ZTVlMzVmZjg1ZTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgzMmE3NWMxLTRjYmEtNGY5YS04NTgyLWM1ODQwZDZlNjNjMyI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzE2NTQsIm5iZiI6MTczMjE3MTA1NH0.awaQ9LYJZ2Zx57S4tjAmqew0MAvuXGJsNUJtTKrurjU&client=abd351b5-b17d-4912-9c8b-9e5e35ff85e9&mode=fit","logoId":"832a75c1-4cba-4f9a-8582-c5840d6e63c3","isLogoAvailable":true,"helpCenterTitle":"Welcome to The Coffee Club - Loyalty Support","sharedPortalName":"The Coffee Club","userInitialAnnouncementHeader":"Loyalty Support Team ","userInitialAnnouncementMessageWiki":"Thank you for contacting our VIP Club & Rewards App team. Please log a support ticket and someone from our team will endeavor to reply soon. If you inquires is rewards app related, we can recommend refreshing and/or updating your app to latest version as we have recently released some bug fixes.\nFor Coffee Club New Zealand VIP Inquiries Website: <a href=\"https://www.thecoffeeclub.co.nz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.thecoffeeclub.co.nz</a> Email: vip@thecoffeeclub.co.nz Phone: +64 9304 0008 (Option 1)\nWe'll get back to you as quickly as possible once this has been completed. Thank you for your patience!\nWe look forward to resolving your inquiry soon and welcoming you back into store.","translations":{"en-US":{"helpCenterTitle":"Welcome to The Coffee Club - Loyalty Support","sharedPortalName":"The Coffee Club","announcementHeader":"Loyalty Support Team ","announcementMessage":"Thank you for contacting our VIP Club & Rewards App team. Please log a support ticket and someone from our team will endeavor to reply soon. If you inquires is rewards app related, we can recommend refreshing and/or updating your app to latest version as we have recently released some bug fixes. \n\nFor Coffee Club New Zealand VIP Inquiries\nWebsite: https://www.thecoffeeclub.co.nz\nEmail: vip@thecoffeeclub.co.nz\nPhone: +64 9304 0008 (Option 1)\n\nWe'll get back to you as quickly as possible once this has been completed. Thank you for your patience!\n\nWe look forward to resolving your inquiry soon and welcoming you back into store. 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Let us merge them for you.","icon":10575,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[17,7],"key":""},{"id":"68","name":"App | Coupon Enquiry","descriptionHtml":"","callToAction":"App | Coupon Enquiry","introHtml":"Trouble with a Coupon on your Offers page?","icon":10561,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[17],"key":""},{"id":"80","name":"App | Password reset or Account Locked","descriptionHtml":"","callToAction":"App | Password reset or Account Locked","introHtml":"Can't reset your password or TCC Account locked?","icon":10570,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[17],"key":""},{"id":"34","name":"App | Points Enquiry","descriptionHtml":"Please allow 24 hours for Rewards Dollars to reflect in your balance.","callToAction":"App | Points Enquiry","introHtml":"Not seeing your correct Rewards Balance?","icon":10573,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[17],"key":""},{"id":"62","name":"App | Sync, Update or Tech Support","descriptionHtml":"","callToAction":"App | Sync, Update or Tech Support","introHtml":"Need help using or syncing TCC Rewards App. Found a bug?","icon":10550,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[17],"key":""},{"id":"81","name":"Click Collect / Order at Table Enquiry","descriptionHtml":"","callToAction":"Click Collect / Order at Table Enquiry","introHtml":"Any questions or concerns about Click Collect or Order At the Table?","icon":10571,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[17,7],"key":""},{"id":"64","name":"Email update","descriptionHtml":"As only our support team can make this change. Please supply your current registered email address and the email address you'd like us to update on your account for you.","callToAction":"Email update","introHtml":"Change of email address? Allow our team to update your account for you!","icon":10492,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[17,7],"key":""},{"id":"61","name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","introHtml":"","icon":10550,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[17,7],"key":""},{"id":"78","name":"Gift Card Enquiry","descriptionHtml":"","callToAction":"Gift Card Enquiry","introHtml":"Any queries related to Gift Cards","icon":10568,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[17,7],"key":""},{"id":"88","name":"TCC Loyalty Changes","descriptionHtml":"","callToAction":"TCC Loyalty Changes","introHtml":"September 29th, 2023 | Changes to VIP Club and Rewards App terms and conditions.","icon":10507,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[17,7],"key":""},{"id":"1098","name":"TCC Rewards App update","descriptionHtml":"","callToAction":"TCC Rewards App update","introHtml":"An Important Update to The Coffee Club Rewards App terms and conditions.","icon":10471,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[17],"key":""},{"id":"76","name":"Verification Code Failure","descriptionHtml":"","callToAction":"Verification Code Failure","introHtml":"Verification code email not received or found?","icon":10566,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[17],"key":""},{"id":"26","name":"VIP | Membership Enquiry","descriptionHtml":"","callToAction":"VIP | Membership Enquiry","introHtml":"Any questions about your VIP membership?","icon":10543,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[7],"key":""},{"id":"28","name":"VIP | Membership Portal Support","descriptionHtml":"","callToAction":"VIP | Membership Portal Support","introHtml":"Need help accessing your account via VIP Membership Portal?","icon":10515,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[7],"key":""},{"id":"75","name":"VIP | Subscription Cancellation","descriptionHtml":"","callToAction":"VIP | Subscription Cancellation","introHtml":"Request our team to cancel the automatic renewal payment of your VIP membership.","icon":10567,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[7],"key":""},{"id":"77","name":"Account Deletion","descriptionHtml":"","callToAction":"Account Deletion","introHtml":"Requests to have account deleted.","icon":10565,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[],"key":""},{"id":"72","name":"Android - App Issues","descriptionHtml":"","callToAction":"Android - App Issues","introHtml":"","icon":10563,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""},{"id":"87","name":"App | Fraudulent transaction","descriptionHtml":"","callToAction":"App | Fraudulent transaction","introHtml":"Fraudulent rewards points redemption","icon":10577,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"1093","name":"App | Inactive Rewards Account","descriptionHtml":"","callToAction":"App | Inactive Rewards Account","introHtml":"Points expired due to inactivity","icon":10569,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[],"key":""},{"id":"1097","name":"App | Three Stories survey/coupon","descriptionHtml":"","callToAction":"App | Three Stories survey/coupon","introHtml":"Any issues arising during app coupon promotion","icon":11597,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11597","groups":[],"key":""},{"id":"70","name":"Braze - Mailing","descriptionHtml":"","callToAction":"Braze - Mailing","introHtml":"","icon":10532,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"90","name":"Competition","descriptionHtml":"","callToAction":"Competition","introHtml":"Queries or assistance required for current competition","icon":10530,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"63","name":"DEV - Membership link required","descriptionHtml":"","callToAction":"DEV - Membership link required","introHtml":"","icon":10507,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"66","name":"Dev Team - App Wallet","descriptionHtml":"","callToAction":"Dev Team - App Wallet","introHtml":"","icon":10536,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"29","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"71","name":"iOS - App Issues","descriptionHtml":"","callToAction":"iOS - App Issues","introHtml":"","icon":10471,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"65","name":"Loyalty Survey","descriptionHtml":"","callToAction":"Loyalty Survey","introHtml":"Queries or assistance required for loyalty program survey or future changes","icon":10499,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"82","name":"Merchant Fee Enquiry","descriptionHtml":"","callToAction":"Merchant Fee Enquiry","introHtml":"Any questions about the surcharge on your transaction?","icon":10572,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[],"key":""},{"id":"36","name":"NZ Customer Support","descriptionHtml":"","callToAction":"NZ Customer Support","introHtml":"","icon":10493,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[],"key":""},{"id":"73","name":"Rewards App - Invalid iCare","descriptionHtml":"","callToAction":"Rewards App - Invalid iCare","introHtml":"Account not showing points, account invalid in iCare","icon":10512,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"1096","name":"TCC company store t/a cup trial","descriptionHtml":"","callToAction":"TCC company store t/a cup trial","introHtml":"T/A cup size/price trial","icon":11583,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11583","groups":[],"key":""},{"id":"79","name":"TCC Digital Wallet","descriptionHtml":"TCC Digital Wallet has been decommissioned. To continue your rewards please register via TCC Rewards App, using the same email or mobile number.","callToAction":"TCC Digital Wallet","introHtml":"Need help transitioning your points from TCC Digital Wallet to TCC Rewards App?","icon":10569,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[],"key":""},{"id":"33","name":"TCC In-Store Experience feedback","descriptionHtml":"","callToAction":"TCC In-Store Experience feedback","introHtml":"In-store experience","icon":10516,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"85","name":"TCC Online Shop Order Queries","descriptionHtml":"Enquiries about The Coffee Club Online Shop. Orders for Coffee beans, Coffee pods, Coffee equipment etc.","callToAction":"TCC Online Shop Order Queries","introHtml":"The Coffee Club Online Shop enquiries.","icon":10576,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[],"key":""},{"id":"1095","name":"TCC Weekend Surcharge","descriptionHtml":"","callToAction":"TCC Weekend Surcharge","introHtml":"Feedback from 10% weekend surcharge trial","icon":11582,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11582","groups":[],"key":""},{"id":"74","name":"TEST REQUEST","descriptionHtml":"","callToAction":"TEST REQUEST","introHtml":"TEST REQUEST","icon":10564,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"69","name":"VIP IVR Live Transfers","descriptionHtml":"","callToAction":"VIP IVR Live Transfers","introHtml":"","icon":10466,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"86","name":"VIP | 50% Mothers Day Promo 2023","descriptionHtml":"","callToAction":"VIP | 50% Mothers Day Promo 2023","introHtml":"Mothers Day Promo 2023","icon":10509,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"VIP Support"},{"id":17,"name":"App Support"}],"orderMapping":{"17":[1100,1098,88,62,34,61,76,78,80,64,81,68,84],"18":[61],"7":[88,26,28,61,75,78,64,81,84],"8":[26,33,28,34],"9":[26,33,28,34]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b92d9fdf-0bcc-33eb-a0f3-11b8742621a4","appLinkName":"System Confluence","appLinkUrl":"https://tccloyalty.atlassian.net/wiki","spaceKey":"loyalty","spaceName":"Loyalty","spaceUrl":"https://tccloyalty.atlassian.net/wiki/spaces/loyalty","isServer":false},"labels":[],"projectKey":"LOYALTY","serviceDeskId":4,"kbLinkDomainURLs":["https://tccloyalty.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LOYALTY","userLanguageHeader":"The Coffee Club | VIP & Rewards App Support","userLanguageMessageWiki":"Log a support ticket below and someone from our team will get in touch as quickly as possible. Please avoid raising duplicate tickets as we can assist you with all issues via one ticket.\nShould you wish to leave feedback or discuss a visit you've made to Coffee Club, please click this link and utilise the 'share feedback' process: <a href=\"https://coffeeclub.com.au/pages/contact-us-1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://coffeeclub.com.au/pages/contact-us-1</a>\nShould your enquiry need immediate attention please call us on 1800 975 005 Mon to Fri 8:30am - 5:00pm, excluding public holidays.","defaultLanguageHeader":"The Coffee Club | VIP & Rewards App Support","defaultLanguageMessage":"Log a support ticket below and someone from our team will get in touch as quickly as possible. \nPlease avoid raising duplicate tickets as we can assist you with all issues via one ticket.\n\nShould you wish to leave feedback or discuss a visit you've made to Coffee Club, please click this link and utilise the 'share feedback' process: https://coffeeclub.com.au/pages/contact-us-1\n\nShould your enquiry need immediate attention please call us on 1800 975 005 Mon to Fri 8:30am - 5:00pm, excluding public holidays.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYmQzNTFiNS1iMTdkLTQ5MTItOWM4Yi05ZTVlMzVmZjg1ZTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzIyNTQsIm5iZiI6MTczMjE3MTA1NH0.sU8KvHo6gowebyzEP5ZUYcVIMSSdJqtw2eYjUrkhAFw","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"abd351b5-b17d-4912-9c8b-9e5e35ff85e9","tokenDurationInMins":20}},"sharedPortal":{"name":"The Coffee Club","description":"Welcome to the help center - we're here to help! 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