Jira Service Management

{"xsrfToken":"65cf0fbc4a22c1fccbd6b01922631ac923390209_lout","branding":{"id":"4","key":"loyalty","name":"VIP & Rewards App Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/832a75c1-4cba-4f9a-8582-c5840d6e63c3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYmQzNTFiNS1iMTdkLTQ5MTItOWM4Yi05ZTVlMzVmZjg1ZTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgzMmE3NWMxLTRjYmEtNGY5YS04NTgyLWM1ODQwZDZlNjNjMyI6WyJyZWFkIl19LCJleHAiOjE3MDE1MDYxMTQsIm5iZiI6MTcwMTUwNTUxNH0.fqiZEym_r3hQzCU0DluEIXz_vNsPzaaBvoPpeIq0yHs&client=abd351b5-b17d-4912-9c8b-9e5e35ff85e9&mode=fit","logoId":"832a75c1-4cba-4f9a-8582-c5840d6e63c3","isLogoAvailable":true,"helpCenterTitle":"Welcome to The Coffee Club - Loyalty Support","sharedPortalName":"The Coffee Club","userInitialAnnouncementHeader":"The Coffee Club Australia - Loyalty Support Team ","userInitialAnnouncementMessageWiki":"Thank you for contacting our VIP Club & Rewards App team. Please log a support ticket and someone from our team will endeavor to reply between 24 - 48 hours. If you inquires is rewards app related, we can recommend refreshing and/or updating your app to latest version as we have recently released some bug fixes.\nFor Coffee Club New Zealand VIP Inquiries Website: <a href=\"https://www.thecoffeeclub.co.nz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.thecoffeeclub.co.nz</a> Email: vip@thecoffeeclub.co.nz Phone: +64 9304 0008 (Option 1)\nWe'll get back to you as quickly as possible once this has been completed. Thank you for your patience!\nWe look forward to resolving your inquiry soon and welcoming you back into store.","translations":{"en-US":{"helpCenterTitle":"Welcome to The Coffee Club - Loyalty Support","sharedPortalName":"The Coffee Club","announcementHeader":"The Coffee Club Australia - Loyalty Support Team ","announcementMessage":"Thank you for contacting our VIP Club & Rewards App team. Please log a support ticket and someone from our team will endeavor to reply between 24 - 48 hours. If you inquires is rewards app related, we can recommend refreshing and/or updating your app to latest version as we have recently released some bug fixes. \n\nFor Coffee Club New Zealand VIP Inquiries\nWebsite: https://www.thecoffeeclub.co.nz\nEmail: vip@thecoffeeclub.co.nz\nPhone: +64 9304 0008 (Option 1)\n\nWe'll get back to you as quickly as possible once this has been completed. Thank you for your patience!\n\nWe look forward to resolving your inquiry soon and welcoming you back into store.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#a89968","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"4","key":"loyalty","projectId":10003,"serviceDeskId":4,"name":"VIP & Rewards App Support","description":"For Rewards App customers and VIP members, please make an enquiry by selecting the appropriate category of your request and we'll get back to you as soon as possible.","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"84","name":"Account Merge","descriptionHtml":"","callToAction":"Account Merge","introHtml":"Multiple accounts registered? Let us merge them for you.","icon":10575,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[17,7],"key":""},{"id":"68","name":"App | Coupon Enquiry","descriptionHtml":"","callToAction":"App | Coupon Enquiry","introHtml":"Trouble with a Coupon on your Offers page?","icon":10561,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[17],"key":""},{"id":"80","name":"App | Locked Out","descriptionHtml":"","callToAction":"App | Locked Out","introHtml":"Locked out of your TCC Rewards App?","icon":10570,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[17],"key":""},{"id":"34","name":"App | Points Enquiry","descriptionHtml":"Please allow 24 hours for Rewards Dollars to reflect in your balance.","callToAction":"App | Points Enquiry","introHtml":"Not seeing your correct Rewards Balance?","icon":10573,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[17],"key":""},{"id":"62","name":"App | Technical Support","descriptionHtml":"","callToAction":"App | Technical Support","introHtml":"Need help using or syncing TCC Rewards App or have you found a bug?","icon":10550,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[17],"key":""},{"id":"81","name":"Click Collect / Order at Table Enquiry","descriptionHtml":"","callToAction":"Click Collect / Order at Table Enquiry","introHtml":"Any questions or concerns about Click Collect or Order At the Table?","icon":10571,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[17,7],"key":""},{"id":"64","name":"Email update","descriptionHtml":"As only our support team can make this change. Please supply your current registered email address and the email address you'd like us to update on your account for you.","callToAction":"Email update","introHtml":"Change of email address? Allow our team to update your account for you!","icon":10492,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[17,7],"key":""},{"id":"61","name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","introHtml":"","icon":10550,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[17,7],"key":""},{"id":"78","name":"Gift Card Enquiry","descriptionHtml":"","callToAction":"Gift Card Enquiry","introHtml":"Any queries related to Gift Cards","icon":10568,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[17,7],"key":""},{"id":"79","name":"TCC Digital Wallet","descriptionHtml":"TCC Digital Wallet has been decommissioned. To continue your rewards please register via TCC Rewards App, using the same email or mobile number.","callToAction":"TCC Digital Wallet","introHtml":"Need help transitioning your points from TCC Digital Wallet to TCC Rewards App?","icon":10569,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[17],"key":""},{"id":"88","name":"TCC Loyalty Changes","descriptionHtml":"","callToAction":"TCC Loyalty Changes","introHtml":"September 29th, 2023 | Changes to VIP Club and Rewards App terms and conditions.","icon":10507,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[17,7],"key":""},{"id":"85","name":"TCC Online Shop Order Queries","descriptionHtml":"Enquiries about The Coffee Club Online Shop. Orders for Coffee beans, Coffee pods, Coffee equipment etc.","callToAction":"TCC Online Shop Order Queries","introHtml":"The Coffee Club Online Shop enquiries.","icon":10576,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[7],"key":""},{"id":"76","name":"Verification Code Failure","descriptionHtml":"","callToAction":"Verification Code Failure","introHtml":"Verification code email not received or found?","icon":10566,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[17],"key":""},{"id":"26","name":"VIP | Membership Enquiry","descriptionHtml":"","callToAction":"VIP | Membership Enquiry","introHtml":"Any questions about your VIP membership?","icon":10543,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[7],"key":""},{"id":"28","name":"VIP | Membership Portal Support","descriptionHtml":"","callToAction":"VIP | Membership Portal Support","introHtml":"Need help accessing your account via VIP Membership Portal?","icon":10515,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[7],"key":""},{"id":"75","name":"VIP | Subscription Cancellation","descriptionHtml":"","callToAction":"VIP | Subscription Cancellation","introHtml":"Request our team to cancel the automatic renewal payment of your VIP membership.","icon":10567,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[7],"key":""},{"id":"77","name":"Account Deletion","descriptionHtml":"","callToAction":"Account Deletion","introHtml":"Requests to have account deleted.","icon":10565,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[],"key":""},{"id":"72","name":"Android - App Issues","descriptionHtml":"","callToAction":"Android - App Issues","introHtml":"","icon":10563,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""},{"id":"87","name":"App | Fraudulent transaction","descriptionHtml":"","callToAction":"App | Fraudulent transaction","introHtml":"Fraudulent rewards points redemption","icon":10577,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"1093","name":"App | Inactive Rewards Account","descriptionHtml":"","callToAction":"App | Inactive Rewards Account","introHtml":"Points expired due to inactivity","icon":10569,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[],"key":""},{"id":"70","name":"Braze - Mailing","descriptionHtml":"","callToAction":"Braze - Mailing","introHtml":"","icon":10532,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"90","name":"Competition","descriptionHtml":"","callToAction":"Competition","introHtml":"Queries or assistance required for current competition","icon":10530,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"63","name":"DEV - 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5:00pm AEST, excluding public holidays. We appreciate your patience during this time.\nLoyalty Changes: 29/09/2023 As of Friday 29th of September 2023 changes will come into affect that will impact your VIP Club & Rewards App benefits.\n1. The Buy One Get One Free / VIP Upsizing benefits will be limited to one free beverage per day; 2) Rewards Points are no longer able to be earned on Buy One Get One Free/Upsizing items; and 3) Rewards Points are no longer able to be redeemed on Buy One, Get One Free/Upsizing items.\nFor New Zealand VIP Club enquiries please visit <a href=\"https://thecoffeeclub.co.nz/enquiries/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://thecoffeeclub.co.nz/enquiries/</a>.","defaultLanguageHeader":"The Coffee Club | VIP & Rewards App Support","defaultLanguageMessage":"Please log a support enquiry and someone from our team will get in touch with 2-3 business days. \n\nShould your enquiry need immediate attention please contact our team on 1800 975 005 Opt 1 Mon to Fri 8:30am - 5:00pm AEST, excluding public holidays. We appreciate your patience during this time. \n\n*Loyalty Changes: 29/09/2023*\nAs of Friday 29th of September 2023 changes will come into affect that will impact your VIP Club & Rewards App benefits.\n\n1. The Buy One Get One Free / VIP Upsizing benefits will be limited to one free beverage per day;\n2) Rewards Points are no longer able to be earned on Buy One Get One Free/Upsizing items; and\n3) Rewards Points are no longer able to be redeemed on Buy One, Get One Free/Upsizing items. \n\nFor New Zealand VIP Club enquiries please visit https://thecoffeeclub.co.nz/enquiries/.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYmQzNTFiNS1iMTdkLTQ5MTItOWM4Yi05ZTVlMzVmZjg1ZTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE1MDY3MTQsIm5iZiI6MTcwMTUwNTUxNH0.Ev7gq979QKf2eaIQP4fzCqCKQJdhLOBmjW_p58FsRCM","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"abd351b5-b17d-4912-9c8b-9e5e35ff85e9","tokenDurationInMins":20}},"sharedPortal":{"name":"The Coffee Club","description":"Welcome to the help center - we're here to help! 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