Jira Service Management

{"xsrfToken":"b19f79f3-0f5b-4585-98c5-fc3941f9a869_c777173df0d266ddeb7f4ba460f18c3a441e146a_lout","branding":{"id":"4","key":"loyalty","name":"VIP & Rewards App Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/832a75c1-4cba-4f9a-8582-c5840d6e63c3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYmQzNTFiNS1iMTdkLTQ5MTItOWM4Yi05ZTVlMzVmZjg1ZTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgzMmE3NWMxLTRjYmEtNGY5YS04NTgyLWM1ODQwZDZlNjNjMyI6WyJyZWFkIl19LCJleHAiOjE2NTcxODI2NTcsIm5iZiI6MTY1NzE4MjA1N30.uY0Y4Gh9gt7e0n7JauDNmdmPcfHNnVfsKq116I10rAQ&client=abd351b5-b17d-4912-9c8b-9e5e35ff85e9&mode=fit","logoId":"832a75c1-4cba-4f9a-8582-c5840d6e63c3","isLogoAvailable":true,"helpCenterTitle":"Welcome to The Coffee Club - Loyalty Support","sharedPortalName":"The Coffee Club","userInitialAnnouncementHeader":"The Coffee Club - Loyalty Support Team","userInitialAnnouncementMessageWiki":"Thank you for contacting The Coffee Club Australia VIP & App Support Team. Please log a support ticket and someone from our support team will reply within 24-48 hours. \nFor NZ VIP Club Inquiries Website: <a href=\"https://www.thecoffeeclub.co.nz\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.thecoffeeclub.co.nz</a> Email: vip@thecoffeeclub.co.nz Phone: +64 9304 0008 (Option 1) \nIf your inquiry relates to an experience in store we would recommend contacting your local store directly, please find contact details here <a href=\"https://www.coffeeclub.com.au/store-locator\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.coffeeclub.com.au/store-locator</a>. \nShould your inquiry need urgent attention please contact The Coffee Club Australia Loyalty Support Team on 1800 975 005 (Option 1) between 8:30am - 5:00pm Monday to Friday AEST. \nAfter submitting a ticket with our team should you need to follow-up on your inquiry please have your Loyalty Support number ready to reference.","translations":{"en-US":{"helpCenterTitle":"Welcome to The Coffee Club - 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Member Portal Support","descriptionHtml":"","callToAction":"VIP - Member Portal Support","introHtml":"Having troubles with the VIP Member Portal? Let us know here.","icon":10515,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[7],"key":""},{"id":"35","name":"Customology Support","descriptionHtml":"","callToAction":"Customology Support","introHtml":"","icon":10466,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"36","name":"NZ Customer Support","descriptionHtml":"","callToAction":"NZ Customer Support","introHtml":"","icon":10493,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[],"key":""},{"id":"25","name":"Rewards App - Technical Support","descriptionHtml":"","callToAction":"Rewards App - Technical Support","introHtml":"Need help using the app or have you found a bug?","icon":10520,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"62","name":"Rewards App - Technical Support","descriptionHtml":"","callToAction":"Rewards App - Technical Support","introHtml":"Need help using the app or have you found a bug?","icon":10550,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[17],"key":""},{"id":"61","name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","introHtml":"","icon":10550,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[7,17],"key":""},{"id":"63","name":"DEV - Membership link required","descriptionHtml":"","callToAction":"DEV - Membership link required","introHtml":"","icon":10507,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"64","name":"Dev - Change Email Address","descriptionHtml":"","callToAction":"Dev - Change Email Address","introHtml":"","icon":10492,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"65","name":"Dev - Multiple Accounts","descriptionHtml":"","callToAction":"Dev - Multiple Accounts","introHtml":"","icon":10499,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"66","name":"Dev Team - App Wallet","descriptionHtml":"","callToAction":"Dev Team - App Wallet","introHtml":"","icon":10536,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"29","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://tccloyalty.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"VIP Support"},{"id":17,"name":"App Support"}],"orderMapping":{"17":[72,62,34,61],"18":[61],"9":[25,26,33,28,34],"8":[25,26,33,28,34],"7":[26,28,61]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b92d9fdf-0bcc-33eb-a0f3-11b8742621a4","appLinkName":"System Confluence","appLinkUrl":"https://tccloyalty.atlassian.net/wiki","spaceKey":"loyalty","spaceName":"Loyalty","spaceUrl":"https://tccloyalty.atlassian.net/wiki/spaces/loyalty","isServer":false},"labels":[],"projectKey":"LOYALTY","serviceDeskId":4},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LOYALTY","userLanguageHeader":"The Coffee Club | VIP Club & Rewards App Customer Service","userLanguageMessageWiki":"Thank you for contacting our Coffee Club Australia VIP & App Customer Service Team. \nWe appreciate your patience as we work through a higher number of support enquires at this time. \nPlease log a support enquiry below and someone from our customer service team will respond within 3-5 business days. \nShould your enquiry need immediate attention please contact our customer service team on 1800 975 005 between 8:30am - 5:00pm Mon to Fri AEST, excluding public holidays. Please note, if you are unable to get through at this time, it is recommended to log a ticket. \nFor New Zealand VIP Club enquiries please visit <a href=\"https://www.thecoffeeclub.co.nz/contact-us/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.thecoffeeclub.co.nz/contact-us/</a>.","defaultLanguageHeader":"The Coffee Club | VIP Club & Rewards App Customer Service","defaultLanguageMessage":"Thank you for contacting our Coffee Club Australia VIP & App Customer Service Team.\n\n*We appreciate your patience as we work through a higher number of support enquires at this time.*\n\nPlease log a support enquiry below and someone from our customer service team will respond within *3-5 business days*.\n\nShould your enquiry need immediate attention please contact our customer service team on 1800 975 005 between 8:30am - 5:00pm Mon to Fri AEST, excluding public holidays. Please note, if you are unable to get through at this time, it is recommended to log a ticket. \n\nFor New Zealand VIP Club enquiries please visit https://www.thecoffeeclub.co.nz/contact-us/.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"The Coffee Club","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://tccloyalty.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}